Shipping policy
Shipping Methods and Delivery Times
We offer standard international shipping to European countries. Delivery times are estimates and may vary depending on the destination and carrier conditions.
- Standard Shipping: Estimated delivery between 6 and 15 business days.
Shipping costs are calculated based on the weight of your order and will be displayed at checkout before you finalise your purchase.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or dispatched on weekends or public holidays. During peak seasons or high-demand periods, processing times may be slightly extended. If a significant delay occurs, we will notify you by email.
Delivery Areas
We deliver to most European countries. Availability can be confirmed at checkout when entering your shipping address. If your country is not listed, please contact us at support@lumesignatureusa.com before placing your order.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment directly on the carrier's website. Please note that tracking information may take up to 48 hours to become active after dispatch. If your tracking code is not active after this period, please contact us.
Customs, Duties and Taxes
Lume is not responsible for any customs duties, import taxes, or additional fees applied by the destination country. All charges imposed during or after shipping are entirely the customer's responsibility. We recommend checking your country's import regulations before completing your purchase.
Products Damaged in Transit
Lume is not responsible for products damaged or lost during transit after dispatch. If your order arrives damaged, please keep all original packaging and the damaged item, then contact the carrier directly to file a claim. We also ask that you notify us at support@lumesignatureusa.com so we can assist you through the process.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@lumesignatureusa.com. We will work with the carrier to locate your shipment and ensure a proper resolution.
Changes to This Policy
We may update this shipping policy from time to time. Any changes will be published on this page and will take effect immediately upon publication. We encourage you to review this policy periodically.
Contact
For any questions regarding shipping or delivery, please reach out to us at support@lumesignatureusa.com